Your health and safety are our absolute priority.


Markus Brodmann
Phone: +49 (0)89 63002 655

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label verified by Clifton represents our new elevated cleanliness protocols and standards and provides assurance that these standards have been met in our hotels.

  • Dedicated guest hotline to answer questions and to best prepare their stay.
  • Social distancing enforced in all common areas.
  • Contactless check-in, check-out and payments carried out whenever possible.
  • Sanitiser provided in key public areas (front desk, elevators, restaurants, etc.).
  • Reinforced cleaning program in public areas with frequent disinfection of all high touch areas.
  • Strengthened room cleaning protocols including extra disinfection of high touch room and bathroom areas.
  • Employees given comprehensive safety & hygiene training
  • As of July 2021, guest access to medical professionals and tele- medical support, with our AXA partnership.
  • Reinforced food safety standards and new protocols.
  • Safe room service provided at no extra charge in case of restaurant closures.

We are doing everything possible to reassure you and anticipate your needs!

Picture Gallery: ALLSAFE

Video: ALLSAFE Customer Journey

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GCB in English

Unfortunately, this page is only available in German at the moment. You can find information about GCB in English at the english gcb site.